Other Information

How to complain

• If you wish to complain about any aspect of the service you have received, in the first instance you should contact the Metropolitan Police Friendly Society Ltd .
• If the complaint is not dealt with to your satisfaction, you may contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or visit their website www.financial-ombudsman.org.uk.
• Making a complaint will not prejudice your right to take legal proceedings.

Compensation

• Information on compensation arrangements is available from the Metropolitan Police Friendly Society Ltd.
• Your investment will have the security provided by the Financial Services Compensation Scheme.

Law

• In legal disputes the law of England and Wales will apply.
• Full details of the plans are contained in the Society's Tables and Rules - which evidence the legally binding contract between you and the Society.
• You will be issued with a Certificate of Membership.