Other Information

How to complain

• If you have any complaint about an aspect of the service you have received, in the first instance please contact us.
• If you feel your complaint is not dealt with to your satisfaction, you can then contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or visit their website www.financial-ombudsman.org.uk. This will not affect your right to take legal proceedings.
• In the event of any complaint, we would treat you as a normal retail customer and not make any assumptions of specialist investment knowledge on your part.

Compensation

• Information on compensation arrangements is available from the Metropolitan Police Friendly Society Ltd.
• We are a member of the Financial Services Compensation Scheme.

Law

• In legal disputes the law of England and Wales will apply.
• Full details of the plans are contained in the Society's Tables and Rules - which evidence the legally binding contract between you and the Society.
• You will be issued with a Certificate of Membership, because on taking out either of these plans you become a member of the Society and are subject to our Rules, which are available on our website or on request from us.