Other Information

How to complain

If you wish to complain about any aspect of the service you have received, in the first instance you should contact us. A summary of our complaints handling procedure is available from us.
If you feel your complaint is not dealt with to your satisfaction, you may contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or visit their website www.financial-ombudsman.org.uk. This will not affect your right to take legal proceedings.
In the event of any complaint, we would treat you as a normal retail customer and not make any assumptions of specialist investment knowledge on your part.

In legal disputes the law of England and Wales will apply.
Full details of the plans are contained in the metfriendly Tables and Rules - which evidence the legally binding contract between you and the metfriendly.
On taking out this plan, you will be issued with a certificate of membership, because you then become a member of metfriendly and are subject to our Rules, which are also available on request from us.