How to complain

Why should I read this document?

The Financial Services Authority is the independent financial services regulator. It requires us, the Metropolitan Police Friendly Society, to give you this important information to help you decide if this product is right for you. You should read this document carefully so that you understand what you are buying, and then keep it safe for future reference.

  • If you have any complaint about an aspect of the service you have received, in the first instance please contact us.
  • If you feel your complaint is not dealt with to your satisfaction, you can then contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or visit their website www.financial-ombudsman.org.uk. This will not affect your right to take legal proceedings.
  • In the event of any complaint, we would treat you as a normal retail customer and not make any assumptions of specialist investment knowledge on your part.

Compensation

Law

  • In legal disputes the law of England and Wales will apply.
  • Full details of the plans are contained in the Society's Tables and Rules - which evidence the legally binding contract between you and the Society.
  • You will be issued with a Certificate of Membership, because on taking out either of these plans you become a member of the Society and are subject to our Rules, which are also available on request from us.