If you have any complaint about any aspect of the service you receive, in the first instance please contact us.
If you feel your complaint is not dealt with to your satisfaction you can then contact the Financial Ombudsman Service, South Quay Plaza, 183, Marsh Wall, London E14 9SR or visit their website www.financialombudsman. org.uk. This will not affect your right to take legal proceedings.
In the event of any complaint, we would treat you as a normal retail customer and not make any assumptions of specialist investment knowledge on your part.
Information on compensation arrangements is available from the Metropolitan Police Friendly Society Ltd.
We are a member of the Financial Services Compensation Scheme.
In legal disputes the law of England and Wales will apply.